For years, I had been a trusted seller on Cardmarket, amongst Europe’s most well known platforms for investing cards. I taken care of an excellent standing — around 400 positive reviews, zero disputes, and consistent, Skilled assistance. But 1 unjustified dispute, taken care of by Cardmarket staff members users Silvia Parravano and Christian Tobehn, modified almost everything. in the following paragraphs, I'll share my individual working experience, describe the structural flaws in Cardmarket's dispute method, and situation a stark warning to other sellers.
A Clean file crafted more than several years
A Proven vendor With a hundred% favourable suggestions
ahead of the incident, I used to be specifically the sort of vendor every single marketplace values. I mentioned investing playing cards properly, described situations transparently, and transported instantly. I in no way been given a single grievance — only praise.
the significance of have confidence in on Cardmarket
track record is every thing for sellers on Cardmarket. 1 slip-up — even one that isn’t your fault — can damage yrs of labor. That’s what would make my Tale so alarming for Other folks operating around the platform.
The Dispute That Shattered My Standing
consumer purchased the Wrong Card, Then Blamed Me
The difficulty started out every time a consumer ordered a card listed exactly by name, established, and affliction. on acquiring it, they falsely claimed I had despatched the “Completely wrong Variation” — despite clear listing proof demonstrating I hadn’t.
evidence disregarded by Support
I submitted screenshots on the listing, card version, and ailment to confirm my precision. But Cardmarket guidance, precisely Silvia Parravano, disregarded the specifics. in lieu of reviewing the listing or requesting clarification, she instantly sided with the customer.
Silvia Parravano’s Mishandling of the Dispute
No good Investigation
Silvia’s determination was unilateral. She didn’t accept my evidence or request any counterevidence from the customer. She simply blocked my account. No Listening to. No 2nd view. No appeal.
No Warning, No conversation
What manufactured this even worse was the suddenness on the action. I had been locked outside of my account overnight. My appeals — requesting an assessment or escalation — ended up satisfied with automated responses or silence. Silvia Parravano exercised full authority without any accountability.
Christian Tobehn’s job: Reinforcing the Bias?
Reinforcing precisely the same Pattern
In adhere to-ups, my circumstance was also witnessed by Christian Tobehn, A different member of Cardmarket's support team. Unfortunately, rather then examining the facts objectively, he doubled down on Silvia’s judgment. once more, no clarification, no transparency, just automatic deflections as well as a permanent ban.
A Pattern of Seller Disregard
Are genuine Sellers currently being Silenced?
immediately after this working experience, I began investigating on-line message boards and community threads. I rapidly learned I wasn’t by itself. Dozens of prolonged-time sellers described equivalent encounters — several involving Silvia Parravano.
a typical topic? prospective buyers usually gain, regardless if Mistaken — and sellers are left voiceless.
How This Hurts the Entire Market
While platforms should safeguard consumers, disregarding proof from trustworthy sellers contributes to a damaged ecosystem. get more info When rely on is a single-sided, terrible actors take advantage, realizing they’ll be shielded by biased aid brokers.
the challenge: No Oversight, No charm
Lack of Transparency in Cardmarket’s program
by far the most alarming problem will be the absence of the appeals course of action. as soon as team like Silvia or Christian make a call, it’s remaining. There’s no second critique, no accountability, and no way to revive usage of your account — Irrespective of how powerful your proof is.
Risk of Abuse and Blackmail
In my situation, I used to be indirectly coerced into refunding a Fake claim — or shed my account totally. That’s not dispute resolution — that’s blackmail under the guise of customer support.
economic and psychological outcomes
small business Loss right away
I invested several years in developing my seller profile. All that energy was worn out immediately, as well as possible upcoming profits. My seller dashboard, purchase heritage, and faithful customer foundation — all long gone.
psychological Toll over a Trusted Seller
This wasn’t just a business hit. it had been demoralizing. for being dealt with similar to a fraud following yrs of integrity was emotionally devastating. I followed just about every rule, and nonetheless acquired punished.
What Cardmarket ought to Do to Regain have faith in
Platform Reforms Are Urgently necessary
If Cardmarket hopes to keep top quality sellers and forestall upcoming abuse, it need to:
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✅ Introduce a clear enchantment method for blocked accounts
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✅ involve disputes being reviewed by at the least two unbiased support agents
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✅ Train staff like Silvia Parravano and Christian Tobehn in neutral investigation
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✅ Protect sellers who submit obvious, factual evidence
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✅ create accountability metrics for staff choices
without the need of these changes, sincere sellers will carry on to get collateral damage inside of a method that blindly favors customers.
last views: Be Wary, continue to be Documented
If you're at this time selling on Cardmarket, don’t presume your best history will shield you. You're constantly one customer complaint — even a false a single — faraway from remaining silenced.
shield yourself by:
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getting screenshots of every listing
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Archiving communication with buyers
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Backing up your account knowledge routinely
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Preparing for disputes — Even though you do nothing at all Incorrect
Conclusion:
My practical experience with Silvia Parravano and Christian Tobehn should serve as a significant warning to anyone employing Cardmarket. I believed during the platform. I performed by the rules. And that i nevertheless received eradicated without trigger.
If Cardmarket continues to ignore vendor legal rights, more reliable suppliers will stroll absent. And when that occurs, the platform won’t just shed sellers — it’ll shed its credibility.
Has one thing identical transpired to you personally? Share your experience and assistance increase recognition. Sellers deserve better.